Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
5.0
Location
8.0
Service
5.0
Dining
6.0
Guest reviews
7.0/10
based on 5 reviews
8.0
8.0/10 based on 43 reviews
Lance
United States of America,
March
2025
5.0/10
My stay at Kowloon Tsim Sha Tsui Guest House was a mix of highs and lows. The location is excellent, just a short walk to all the major attractions, and the facilities were surprisingly good for the price. However, I faced several issues with the service and cleanliness that made it less enjoyable.
Rooms
5.0
The room was quite small and cramped, and the bedding was changed only once during my stay of seven nights, which was disappointing. The air conditioning didn't work properly, affecting my comfort. I had expected better considering the amenities promised.
Service
5.0
The service was not up to par. I found the staff to be unfriendly, and there were times when the front desk was unmanned, making it hard to get assistance. Communication was also a challenge, as I wasn't provided a receipt for my payment.
Location
9.0
The location is absolutely the highlight. It's conveniently located just next to the metro, making travel around Hong Kong super easy. Plus, there are plenty of shopping options and dining places nearby, including halal food, which I appreciated.
Dining
7.0
While I didn't eat at the guest house, I found plenty of options in the area, with local food available nearby. It was really easy to find what I needed, particularly with many restaurants serving halal options.
Facilities
6.0
The facilities offer free Wi-Fi, which is a plus. However, the lack of regular cleaning and maintenance was noticeable. I did have access to shared amenities like a refrigerator, but it felt neglected.
Megan
United States of America,
February
2025
5.2/10
I had a mixed experience at Kowloon TST Guest House. On the positive side, the location is fantastic with easy access to shops, restaurants, and transportation options like the MTR. However, I faced some significant issues with the room cleanliness and the overall condition of the facilities, which greatly affected my stay.
Rooms
5.0
The room was rather cramped and felt unclean. I noticed the sheets hadn't been changed and there was a strong odor in the air. Overall, it didn't meet my expectations for comfort and hygiene.
Service
5.0
While I appreciated the staff's responsiveness, I was disappointed that my original room was under renovation, which resulted in me being transferred multiple times. This disrupted my stay considerably.
Location
8.5
The guest house really scores high on location. It's right in the center, close to the MTR, making it super convenient to travel to Hong Kong Island and beyond.
Dining
7.0
There are plenty of dining options nearby, which was great for grabbing quick meals, and I enjoyed trying some local puddings while exploring the area.
Facilities
5.0
The facilities left much to be desired, especially with the elevator situation being quite inconvenient and busy. The overall maintenance needs improvement, as the conditions didn't feel well taken care of.
James
United States of America,
January
2025
5.2/10
My stay at Kowloon TST Guest House was quite a mixed bag. The location was super convenient, being close to the metro and attractions, but I had some major issues with the cleanliness and service. I ended up in a shared room instead of the double I booked, which was frustrating, and the bathroom situation was not what I expected.
Rooms
Service
5.0
The staff didn't really help me out when things went south. They made excuses about the room mix-up and weren't exactly friendly when I asked about the switch.
Location
8.5
On the bright side, the location was fantastic! It was super close to the metro and attractions, making it easy to get around.
Dining
6.0
There wasn't much to speak of in terms of dining, but there were some typical dishes available nearby.
Facilities
5.0
The facilities were basic at best. There are only two elevators for the building, and they can get pretty crowded during peak hours.
Carolyn
United States of America,
January
2025
6.8/10
My stay at Kowloon Tst Guest House was quite disappointing. While the location is excellent and super convenient for travel, the cleanliness of the rooms and overall service left a lot to be desired. I faced issues with my room not being as booked, and it felt unkempt, which really soured the experience for me.
Rooms
5.0
I booked a room for three with an internal bathroom, but I was given a dirty room with a separate bathroom first. After switching rooms, I still found it very dirty and poorly maintained, which was unacceptable.
Service
5.0
The staff's handling of my situation was frustrating. I didn't feel supported during my stay, and the check-in process was confusing and unprofessional.
Location
8.0
On the positive side, the location is fantastic, close to the TST MTR station and near the harbor, making it easy to explore the city.
Dining
5.0
I didn't really have much dining experience here, so I can't say much about that aspect.
Facilities
5.0
The overall facilities were quite basic and in need of better upkeep. I encountered issues with a lack of ventilation and unclean conditions.
Kelly
United States of America,
January
2025
6.8/10
My stay at Kowloon Tst Guest House was quite an experience, with its good location and decent WiFi being the highlights. However, the issues with my room, including an unpleasant smell and inadequate amenities, significantly impacted my overall satisfaction. I also felt the service could have been better, as the manager was less accommodating than I had hoped. 😕
Rooms
5.0
I initially received a room that was not what I booked, which was smelly and had bunk beds instead of the double I reserved. Finally, I got the correct room the next day, but the experience left a lot to be desired.
Service
5.0
The manager was not very helpful, refusing compensation or cancellation when issues arose with my room. This lack of support was disappointing.
Location
7.0
The location is great since it’s near the harbor and public transportation, making it easy to explore. However, the area can feel unsafe at night due to the crowd in Chungking Mansion.
Dining
5.0
There are some dining options nearby, but I didn't really explore much in that regard during my short stay.
Facilities
5.0
The facilities are very basic with minimal amenities in the room, which was disappointing given the price I paid.